ProofLens Privacy Policy

1. Information We Collect

1.1 User-Provided Content

When using the App, you may upload content such as images or videos captured through the App, along with related technical metadata required for processing (e.g. timestamps, capture parameters).

You are solely responsible for the content you upload and for ensuring you have the legal right to submit it.

 

1.2 Automatically Collected Information

We collect limited technical and usage information necessary to operate and improve the App, including:

• Device type, operating system, and app version

• Basic usage events and diagnostics

• Anonymous or aggregated analytics data

We use analytics services (such as Firebase Analytics) to understand app usage patterns and improve performance. These services do not directly identify individual users.

2. How We Use Information

We use collected information to:

• Provide and operate the App’s core functionality

• Analyze uploaded content as part of guided capture and verification workflows

• Maintain, debug, and improve system performance

• Evaluate and improve our platform

• Understand usage patterns and improve user experience

Where reasonably possible, data is processed in aggregated or anonymized form and handled using appropriate technical and organizational safeguards.

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3. Use of External Services

To operate and maintain the App, we may rely on external service providers and infrastructure.

Any processing performed by such providers:

• Supports the normal operation and improvement of the App

• Is limited to what is reasonably necessary

• Is subject to appropriate technical, organizational, and contractual safeguards

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4. Manual Review of Content

In limited cases, uploaded content may be manually reviewed by authorized personnel for purposes such as:

• Quality assurance

• System improvement

• Misuse prevention

• Issue investigation

Manual review is conducted only when reasonably necessary and under controlled conditions.

 

5. Data Storage and Retention

Uploaded content and related data may be stored for as long as reasonably necessary to:

• Provide the service

• Improve system functionality and models

• Meet legal or operational requirements

We may retain anonymized or aggregated data for longer periods.

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6. Sharing of Information

We do not sell personal data.

Information may be shared only:

• With service providers required to operate the App

• When required by law or legal process

• To protect the rights, safety, or integrity of users or systems

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7. User Responsibility

Users must not upload content that is illegal, harmful, or violates third-party rights, including privacy or intellectual-property rights.

While we take reasonable measures to operate the App responsibly, we do not control or pre-approve user submissions.

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8. Security

We apply reasonable technical and organizational measures to protect data. However, no system is completely secure, and absolute security cannot be guaranteed.

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9. Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect data from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App constitutes acceptance of the updated policy.

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11. Contact Us

If you need to contact us in connection with our processing of your personal data, then our contact details are:

 

Data Protection Officer, Quadible Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom;
dpo@quadible.co.uk ;
Telephone: +44 (0) 1483 688406.

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